Contact Information
shop simple things
6618 Reafield Drive
Suite #17
Charlotte, NC 28226
If you have any questions, please email us 24/7.
sales@shopsimplethings.comReturn Policy
Please contact us via email regarding a return.
**A Return Authorization Code is required**
1.We offer a 30 day return policy from the date of receiving the order.
2. All returns must be in their original product package with all labels sizes and inserts.
3. Customers pay for return shipping costs. Refund of returned merchandise does not include original shipping fee. We will not accept COD deliveries.
(Item(s) purchased with a promotion discount would be issued a refund for the amount actually paid for item(s).
4. Items can not be returned if the product(s) has been altered, blemished or laundered.
If an item(s) is returned in non salable condition, there will be 25% restocking fee.
5. Please contact us to return an order or partial order via email or toll free call.
**A Return Authorization Code is required**
Please obtain a tracking number for the return shipment. Keep your shipping receipt and tracking information until you have received your refund. Shipper A shipping receipt of confirmation would be important for shipping a return back to us.
*You may use the shipping carrier most convenient for you.
*We can not be responsible for items lost during shipping back a return.
*Please note, due to the difference in quality, size and age of computer screens, we can not be responsible for any color/dye lot discrepancies. Swatch/Fabric samples are available for many of our products.
Return Information:
shop simple things
(Attention Returns)
6618 Reafield Drive
Suite #17
Charlotte, NC 28226
If you have any questions, please email us 24/7.
There are no returns/refunds for Discontinued/Clearance Items.
Refund Policy
A Return Authorization Code is required.
Once the merchandise is received, we will email a confirmation of the items returned. Please allow 7 - 10 business days for your return to be processed. Credit will be issued in the original form of payment for the value, (less promotion, if applicable), for the merchandise returned. Shipping charges are nonrefundable. Please allow one billing cycle for your credit to show on your credit card billing statement.
shop simple things accepts the following forms of payment:
We accept Visa, MasterCard, Discover, American Express, PayPal and Personal Checks. Personal checks must be made out for the actual amount of the order. Checks require a 10 day grace period before the order is processed. Please make your Check out to "shop simple things". Our mailing address is 6618 Reafield Drive, Suite #17, Charlotte, NC 28226.
It is safe to shop on-line with shop simple things?
We operate our Website through "Yahoo E-COMMERCE". Yahoo E-Commerce utilizes 128-bit Encryption. Encryption is a process which transforms meaningful information in to incomprehensible information. To ensure a Secure Checkout, please review the following:
When you are done shopping, you will proceed to the Checkout Screen. In the Checkout Screen, the browser bar at the top of your screen will change from "http://" to "https://". This is HYPERTEXT TRANSFER PROTOCOL, or https. The "s" means that your information is secure. Also, there will be a small closed lock at the end of the browser bar. Check for both.
OR,
If you do not feel comfortable offering any information over the Internet, we accept Personal Checks for the exact amount of the order. Feel free to contact us with any questions.
Please never email your credit card information to us or anyone else. Also, review our Privacy Policy for more information regarding security.
What happens if an item is damaged during Shipment?
If you receive an item that arrives damaged, please contact us within 48 hours of receipt. Damages may be subject to inspection by the assigned carrier. We will ship a replacement if the damaged item has been approved by carrier. It is important that you first contact us.
What do I do if I need to Cancel an Order?
If you need to cancel your order, please contact us via email or phone within 24 hours of the purchase date. If you do request a refund after the 24 hours time period, there will be 10% restocking fee for the cancellation.
Swatches
We do carry Swatches for many of our patterns. Our Swatches are .40 each. There is a maximum order of 6 swatches. There is no shipping charge for swatches.
We no longer carry any C&F products.